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| Facts about the
resources we offer:
Answers to commonly asked questions about our
services.
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FAQ
Will you install software to a server for my site, and how
much will it cost?
Yes, once we have the software and determined it to be stable and acceptable to us. There
may be a fee involved depending on the complexity of the program.
Is there a minimum time contract/commitment?
No. You can pay monthly, or yearly. You can also
cancel at any time (see the Acceptable Use Policy for policies regarding this).
How soon will my account be set up and ready for use?
Most accounts are set up and active within 24 hours! Once an account is set up an activation
notice will be sent you via e-mail including a username, password, and IP address. You can
begin uploading files to your new web site immediately thereafter.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan at any time. There are
no set up fees for upgrading.
Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days, if you are not completely satisfied with
any of our services, we will cancel your account and refund your money for that month's
service.
Is my site backed up?
Yes, full backups are done on all servers . These are for emergency or drastic
situations. You will still need to backup your sites file and data on your own. But rest
assured your data is with us if need be.
How fast are your connections?
We employ multiple OC 12 lines with back up OC1 AND DS3
What are your server specifications?
Our servers are genuine Pentium III machines with ECC SDRAM, running Red Hat Linux, Apache
Web Server, and many custom programs.
Do you have a secure certificate that I can use?
Yes, or you can use your own cert which is a 128bit cert. Please see our Support
for more information about secure certificates.
Do you offer any databases?
Yes, we have MySQL installed with an online interface for managing your database.
What is virtual Web hosting?
We specialize in virtual Web hosting, which means that you can find a home for your Web
site on our high performance Web servers and establish your presence on the Internet with
your own unique domain name. This is a very intelligent and cost effective alternative to
hosting your own web site internally. Our shared hosting environment gives you the
benefits of high performance servers, high bandwidth connectivity that can seamlessly grow
with your needs, pre-installed software, guaranteed reliability and around-the-clock
support, all at a small fraction of the cost of doing it yourself.
Do you actively monitor and manage your network 24/7?
Yes we do. We monitor our network on site and remotely on a constant basis... if something
happens to your site or our servers we will know about it
immediately.
Do I have 24/7 access to my account(s)?
Yes you do. All of our customers have full access to their account every day, all day.
Do you offer tech support every day?
We also offer 24/7 e-mail support. By submitting a "Support Ticket" our
technical staff can start the process to fix or correct the problem.
How do I redirect one domain to another?
You may place the order for a new site and pay a onetime fee of $25 to make the DNS entry.
Or if you already have the domain hosted elsewhere you can add this tag to the homepage
you want redirected.
Script for redirect:
<meta http-equiv="refresh"
content="0;url=http://WWW.DOMAIN_NAME.COM/INDEX.HTM(L)"
Can I get my own name servers (ns.domain.com)?
Yes, there is a on time fee of $39.00.
Do you host adult sites?
No.
Can I get unlimited sub-domains (name.domain.com)?
Yes, we also offer the installation of a script that will allow you unlimited sub-domains
for a one time fee of $25.
How do I get my email?
If you're familiar with your email client's setup, use the following information to
retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com
Need more information on setting up a particular email client? Please visit our Online
Manual.
I want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP address you
were assigned when you opened your account. After your domain is fully propagated through
the system, you can upload to ftp.yourdomain.com.
What is a domain name?
A domain name is really just an alias for your IP number address. When you sign up to put
a Web site on the Internet, you are given an Internet Protocol Number, or address. All the
computers on the Internet can retrieve your site by pulling up this IP number. A domain
name will allow you to have a World Wide Web address like www.yourcompany.com instead of
having only a number such as 209.103.204.100.
How long does it take for the world to see a new domain name?
Once approved and registered with a domain registrar, it can take upwards of 2 weeks to
update around the globe. However it normally takes about 2 days as a
general rule. So while you may be able to see it with your Web browser, your
next door neighbors might not because of the domain name server the system uses. Most
domain name servers are programmed to get domain name updates only once a day at a
predetermined time.
What characters may I use in my domain name?
Your domain name can be as long as 63 characters. The domain must consist only of letters,
numbers and dashes(-). The www is not part of the actual domain name and is just a
standard web prefix.
What if the domain name I want is already taken?
If the name you would like has already been registered by another company, you will want
to be creative and decide on a name that is associated with your company. For instance, if
The ABC Company sells letters, then you may want to try letters.com.
What is a registrar?
It iss the agency which governs the registration of domain names ending with
.com, .net, .org, .edu, .mil, and .gov. or any of the other domain
extentions.
How many domain names may I have?
You can have as many as you want.
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