Current Issues.

No current open issues on server system

Support Options
There will be issues at times.  We offer a variety of support options to assist our broad range of clients.

• Your Online Manual
  Each package includes a control panel.  In the control panel you will find a link to the latest documentation.  Just click on the link "Documentation" to learn about the features of your package and to access your generous account features.
   
• FAQ
  These pages answer commonly asked questions.
   
• Our New Support Ticket System Click Here to enter a ticket
  The ticket system is the best way for you to obtain support on our services.  You can enter a ticket and then through the unique ticket number and your login you are able to see the progress of your issue.
   
• Email
  Choose an email link that addresses you question
  Sales:      Sales Department
  Support:   Technical Support
  Company: Business info
  Billing:      Billing Department
  Website:  Webmaster

Tickets are handled by priority.  High priority issues will be handled first.  Examples of high priority tickets

• Website is down
• Critical feature is not working
• Email is not working

Examples of low priority issues

• Need help setting up email in email program?
• How do I set up a shopping cart?
• Please look at providing?

Someone is always on duty monitoring our servers.  If there should be any failure, we know immediately due to the monitoring processes we use.  Since data is backed-up, we are prepared for even major emergencies.  Brief downtimes can be expected for server maintenance and updates, however these activities are performed after hours when data traffic is limited and servers are only down for a very brief time.